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Siyeon Kim
[OP-03]CLASS · KRJP PMEXP · 4 YRS

Siyeon Kim

김시연

Korea & Japan Business PM

▸ SPEC · Community Ops + AI Tooling · Joined · June 9, 2025

Wide-scope live-service operator: global community (Discord / QQ / KOOK), Steam business analytics, console storefront setup (PS / NSW), and Claude Code-powered in-house dashboards (Steam wishlist + Discord LLM monitoring). Built on 2+ years of professional LQA at PTW Korea and esports-club operations.

▸ At Oneway Ticket Studio

  1. 01

    Global Community Operations & Content Publishing

    • Operates official channels (Discord, QQ, KOOK) with weekly insight reports and post-patch reaction tracking.
    • Designs the Discord moderator program — guidelines, translations, and ongoing operation.
    • Plans and runs monthly community events tied to in-game rewards.
    • Writes patch notes, dev logs, and announcements; produces image assets.
    • Runs CHZZK official live streams twice weekly for pre-launch engagement.
  2. 02

    Live Service Response

    • Policy-sensitive CS — ban appeals, unauthorized-program suspicions, teaming cases.
    • Reviews abnormal-play cases via replay and DB evidence; documents enforcement rationale.
    • Anti-cheat partner liaison — cheating-pattern analysis, case escalation, communication.
    • Built the live-incident response system: emergency contact tree, runbook, and escalation flow.
  3. 03

    Business Metrics Analysis

    • Weekly reporting — Steam wishlist deltas, regional mix, external ingress, in-store visibility.
    • Upgraded wishlist analysis from raw counts to SteamWorks navigation/ingress signal correlation.
    • Plans the content release calendar around Steam Next Fest and other major Steam Features.
  4. 04

    Console Platform Storefronts

    • PlayStation Store metadata, assets, regional/language exposure, global availability — full registration with QC feedback handling.
    • Nintendo Developer Portal account / organization permissions setup and eShop registration preparation.
  5. 05

    Offline Events Planning & Operation

    • Gamescom and PlayX4 booth planning and on-site execution — concept, demo environment, traffic design, visitor handling.
    • Partner meet-ups and player meet-ups — program design and on-site coordination.
    • Goods & MD planning and production (material, print method, durability specs).
    • Behind-the-scenes vlog filming during Gamescom for brand-channel content.
  6. 06

    Business Research & Strategy Support

    • Creator-partnership tooling comparison for build-vs-buy decisions.
    • Reference research on operational policies and feature additions (Voice Chat to Text, etc.) with risk analysis.
    • Government grant program review and decision-support memos.
  7. 07

    Settlement & Finance Operations

    • External partner settlement and payment communication.
    • Invoice, tax-receipt, and supporting-document review for finance processing.
    • Revenue settlement structure mapping — gross, platform fees, supply value, VAT, withholding — across Steam, Inven Games, Heybox.
    • Cross-border payment scheduling and overseas-partner payout issue handling.
  8. 08

    Translation & Localization (KR / JP)

    • Korean source-text review and Japanese translation/localization for game text, patch notes, and dev logs.
    • Proposed and rolled out a per-language reviewer + final aggregator workflow for multi-locale consistency.
    • Terminology glossary management — items, missions, lore, and system naming.
  9. 09

    Claude Code-Powered Tool Development

    • Built a Steam wishlist dashboard — auto-daily ingest, period charts, country-level deltas; replaced manual weekly compilation.
    • Built a Discord community monitoring dashboard with LLM-powered auto-summary for issues, balance feedback, and trending topics.
    • Implemented a Discord random-draw feature for community events to make selection transparent and repeatable.

▸ Prior Career

  1. PTW Korea

    Localization QA Tester

    Mar 2023 — Feb 2025

    LQA across 6+ titles: action/adventure, mystery/VN, SRPG, rhythm, and JRPG genres.

  2. INSOMNIA

    Esports Team & Streamer Management

    Oct 2021 — Jan 2022

    Managed team rosters, streamers, and sponsorship relationships.

  3. Team Extend 5

    Esports Content Design & Planning

    Jan 2021 — Jun 2021

▸ Education

Gachon University, IT Convergence College — Games & Video, Producing Track (2022–2025, early graduation). ISTQB Foundation Level (2023).