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Minchul Park
[OP-02]CLASS · LEAD PMEXP · 11+ YRS

Minchul Park

박민철

Global Live Service & Policy Management

▸ SPEC · Live-Ops & Compliance · Joined · August 4, 2025

12+ years in live-service operations, community management, and policy. Anti-cheat, incident response, age-rating compliance (ESRB / PEGI / CERO / GCRB / GSRR), and in-house AI tooling - including the team's 30-language translation app and customer-support app.

▸ At Oneway Ticket Studio

  1. 01

    Business-Team Internal Workflow

    • Documentation standards across proposals and reports (template-driven).
    • Asset request process - request template and art-team collaboration flow.
    • Announcement workflow standardized: plan → draft → 1st review → revise → 2nd review / final → platform publish.
  2. 02

    Official Communication Process

    • Announcement workflow design end-to-end.
    • Review and publishing of official announcements across Steam / Discord.
    • Copy & review for updates, maintenance, incident response, events, and launches.
    • Fact-check, tone, and misinterpretation-risk review on all player-facing copy.
  3. 03

    Live-Service Launch & Platform Storefronts

    • Live-service terms and policies drafted and published on Steam (EULA, Privacy Policy, Rules of Conduct).
    • Steam storefront updates and information management.
    • Early Access launch strategy and associated player communication.
    • PS5 storefront setup for console coverage.
  4. 04

    Global Age-Rating Submissions

    • Submissions across major regions: ESRB, PEGI, CERO, GCRB, GSRR.
    • Submission package - game info, content description, online-feature details.
    • Per-region document preparation and progress management.
    • Revision-request handling during the review cycle.
  5. 05

    Live-Service Operation Process

    • Emergency-response process and severity triage.
    • Cross-team (dev–biz) response flow for live incidents.
    • Player-facing messaging strategy during incidents.
    • Maintenance flow: advance notice → internal check → maintenance bulletin → completion notice → exception handling.
    • Situational operational playbooks for updates, maintenance, outages, and hotfixes.
  6. 06

    In-House AI App Development & Operation

    6-1 · Multilingual Translation App (30 languages)

    • Game-tuned AI language model, iteratively refined for the live service.
    • Glossary system ensuring translation consistency.
    • Draft → review translation workflow.
    • Running in production on the live service.

    Supported languages: Korean, English, Japanese, Chinese (Traditional/Simplified), German, Spanish (Spain / Latin America), Portuguese (Brazil / Portugal), French, Russian, Arabic, Italian, Indonesian, Turkish, Thai, Vietnamese, Ukrainian, Greek, Polish, Hungarian, Czech, Romanian, Bulgarian, Danish, Swedish, Norwegian, Finnish, Dutch.

    6-2 · Customer Support & Admin App

    • In-house CS app: inquiry intake, response, and user management - live.
    • Email verification system integrated.
    • Player-info lookup via direct internal-DB integration - no separate ops tool required.
    • Continuous iteration and maintenance driven by operational needs.
  7. 07

    Team Operation

    • Team organization.
    • Team strategy and role assignment.
  8. 08

    External Partner Collaboration

    • Operational-partner workflow design and collaboration guidelines.
    • Regular partner communication and ongoing collaboration management.

▸ Prior Career

  1. Sparta Coding Club - 내일배움캠프 Bootcamp

    Web Development Track

    Mar 2025 - Jul 2025

    Self-directed skill expansion into hands-on development. Java, Spring, HTML/CSS, MySQL fundamentals - built a CRUD web app with login system across solo and team projects.

  2. KRAFTON (PUBG Publishing HQ)

    Global CM Part Lead

    Jan 2023 - Nov 2023

    Led global communication strategy, cross-org operations, and partnership operation with Kakao Games as publisher.

  3. KRAFTON / PUBG Corporation

    Community Management PM → Central Strategic PM

    Apr 2019 - Jan 2023

    Built the foundations of PUBG's global CM team across four years. Piloted automated VOC collection and sentiment-classification tooling.

  4. PUBG Corporation

    Global Live Service Manager & KR Community Manager

    May 2018 - Apr 2019

    [Global Live Service Manager] - Cross-team coordination with development on live-incident response - Designed enforcement standards for team-killing, teaming, and language-violation cases - Compensation policy design during live incidents - Monitoring-org management and cross-team collaboration - Pre-launch risk review on development content [KR Community Manager] - End-to-end service operations for the Korean region - Drafted KR announcements - Planned and executed KR events - KR & Global community trend analysis - KR official community traffic analysis - Collaboration with the KR community monitoring org - Publisher (Kakao Games) collaboration for the KR market

  5. PUBG Corporation

    Anti-Cheat Service Manager & Live Service Manager (Global)

    Aug 2017 - May 2018

    [Anti-Cheat Service Manager] - Game-data analysis to identify abnormal in-game behavior - Log analysis for team-killing, teaming, and unauthorized-program use; offender identification and enforcement - Sanction-tier policy design, integrated into operational policy - Enforcement documentation support (e.g., dispute-resolution committee filings) [Live Service Manager (Global)] - Overall operations for stable global service - Cross-team (dev) coordination process design and execution for live incidents - Process design for anti-cheat and community-monitoring org collaboration - Compensation policy design

  6. Riot Games

    Service Operation & Player Support

    Jul 2013 - Jul 2017

    4-year tenure on League of Legends KR server. Helped design the original anti-toxic-behavior response system.

▸ Education

B.S. in Game Engineering, Dongmyung University (2014)